Privacy Policy

Last updated on July 10, 2023.

Overview
FONTINA DIGITAL PRIVATE LIMITED and/or its affiliates ("Fontina Digital," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies.
This policy describes the types of information that Fontina Digital may collect from you when you access or use its websites, applications and other online services (collectively, referred as "Services") and its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information Fontina Digital collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as restaurant/hotels at which you make reservations and/or pay through Fontina Digital's Services and social networks that you use in connection with its Services. Fontina Digital encourages you to consult directly with such third-parties about their privacy practices.
Please read this policy carefully to understand Fontina Digital's policies and practices regarding your information and how Fontina Digital will treat it. By accessing or using its Services and/or registering for an account with Fontina Digital, you agree to this privacy policy and you are consenting to Fontina Digital's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Fontina Digital requires, Fontina Digital may not be able to provide all of its Services to you.
If you reside in India, FONTINA DIGITAL PRIVATE LIMITED, located at 49E, Patel Nagar, Bhopal - 462023, Madhya Pradesh, India will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of Fontina Digital as described in this Privacy Policy. Fontina Digital may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with Fontina Digital.
This policy may change from time to time, your continued use of Fontina Digital's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. The information we collect and how we use it

FONTINA DIGITAL PRIVATE LIMITED ("Fontina Digital," the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:
Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. Information about your internet connection, the equipment you use to access our Services and your usage details.
We collect this information: directly from you when you provide it to us and/or automatically as you navigate through our Services.

2. Information You Provide to Us

The information we collect on or through our Services may include:
Your account information: Your full name, email address, postal code and other information you may provide with your account, such as your gender, mobile phone number.
Your preferences: Your preferences and settings such as city of residence.
Your content: Information you provide through our Services, including your orders data, which has data about current and prior restaurant/hotel order details, food ordering details and history, favorite restaurant/hotels, special restaurant/hotel requests, contact information of people you add to, or notify of, and other information in your account profile.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to provide support to you, communicate with you, and comply with our legal obligations.

3. How we use the information we collect

We use the information we collect from and about you for a variety of purposes, including to:
a. Process and respond to your queries
b. Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), and make special offers.
c. Administer our Services and diagnose technical problems.
d. Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication. We may also share your preferences or the Services availed by you with your network followers on Fontina Digital for marketing and other promotional activities of our Services.
e. Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
f. Provide you with customer support.
g. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
h. Notify you about changes to our Services.
i. Allow you to participate in interactive features offered through our Services.
j. In any other way we may describe when you provide the information.
k. For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you.

4. How we share the information we collect

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:
General Information Disclosures
a. To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company Fontina Digital Media Private Limited.
b. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Fontina Digital's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Fontina Digital about the users of our Services are among the assets transferred.
c. To fulfill the purpose for which you provide it.
d. For any other purpose disclosed by us when you provide the information.
Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.
Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Fontina Digital, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fontina Digital, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Consent. We may share your information in any other circumstances where we have your consent.
Information Shared with restaurant/hotels
When you generate order at a restaurant/hotel or execute online food ordering transaction through our Services, your information is provided to us and to the restaurant/hotels with whom you choose to reserve. In order to facilitate your reservation and online food order processing, we provide your information to that restaurant/hotel in a similar manner as if you had made a reservation or food order directly with the restaurant/hotel. If you provide a mobile phone number, restaurant/hotels or Fontina Digital may send you text messages regarding your order's delivery status. When you order at a restaurant/hotel through our Services, we may also share with the restaurant/hotels additional information, such as information about your dining preferences and history or information that we collect from third-parties.
Information you choose to share with a restaurant/hotel when you make a reservation may be used by the restaurant/hotel for its own purposes. We do not control the privacy practices of restaurant/hotels. Please contact the restaurant/hotel directly if you want to learn about its privacy practices.

5. Payment

We use Stripe for processing payments. We/Stripe do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of Stripe on https://stripe.com

6. Security: How we protect your information

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your phone number, otp, or other security information for your Fontina Digital account with anyone. If we receive instructions using your phone number and otp, we will consider that you have authorized the instructions.

7. Changes to this privacy policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

8. Contact Us

If you have any queries relating to the processing/ usage of information provided by you or Fontina Digital's Privacy Policy, you may email us at consult@fontinadigital.com